The System Problem message indicates that there is an error within the Advance Ship Notice used to generate the labels. Required fields must be completed without errors on the Advance Ship Notice prior to generating shipping labels. You can check for errors within the Advance Ship Notice by clicking the Check for Errors 
icon.
Review your items within the Order tab and confirm that the Qty Per Carton and Shipped Qty fields are accurate. Please Note: This error message may appear for a variety of reasons. If the error message persists, please reach out to Customer Support using Messenger to get the issue resolved.
Continuous Check for Errors
Want to see which fields you need to complete without ever needing to click the Check for Errors 
button?
Set your preference to continually check for errors when you create new documents!
Create a document you need to send to a Trading Partner.
Click the gear
icon.Select Continuous Check for Errors.
Any field that is required and not completed will be highlighted in red.
click to enlarge
Any new document you create will now highlight errors immediately. When you fix an error, the red border will disappear, showing that the field is complete.
Want to learn more? Try our Training Center!
Need to contact Customer Support? Try Messenger!