Rejections and errors can come from a variety of sources and in different ways depending on how your customer sends them. With our AI-powered enhancements to Fulfillment you can gain critical insight immediately in an easy to understand message, regardless of how the rejection or error was sent to you.

If you get a rejection you will see a red number above the bell icon in the upper right of your screen when you log into Commerce Platform.

Clicking on the bell will bring you to your notifications tab where you can see an overview of the rejection.

Clicking on a notification will open a popup window with additional details on the rejection and steps you can take to fix it.

If your document was rejected by your Retailer/customer you can now see that rejection in your Workflow in Fulfillment Monitor.

You can also find detailed information about the rejection in the Transactions tab under Business View.

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