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Frequently Asked Questions
Frequently Asked Questions
Our most frequently-asked questions and their answers
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12 articles in this collection
Written by
Bailey Z
and
Mandy Cox
How do I get paid?
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Written by
Mandy Cox
Updated over a week ago
How can I change my password or email login?
Making manual changes in your Commerce Platform login account
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Written by
Mandy Cox
Updated over a week ago
Internet Explorer 11 Deprecation
Downloading a new Browser to access Commerce Platform
Written by
Bailey Z
Updated over a week ago
What is the SCAC Code?
Using SCAC Codes with retailer Shipping documents.
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Written by
Mandy Cox
Updated over a week ago
Why is this document on my workflow if I don't send it?
Sometimes you may see a document type on your workflow that you don't regularly send
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Written by
Mandy Cox
Updated over a week ago
Why is my document still In Transit or Pending Partner Receipt?
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Written by
Mandy Cox
Updated over a week ago
How do I know if my document sent correctly?
Working with document statuses in Transactions Tab
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Written by
Mandy Cox
Updated over a week ago
Why is my document "Undefined?"
When I created my document is says it's "Undefined." What does this mean?
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Written by
Mandy Cox
Updated over a week ago
I can't view my shipping labels because of an error message! What's wrong?
Getting a "System Problem" or error message when viewing documents
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Written by
Mandy Cox
Updated over a week ago
Fulfillment
Where can I see documents like "Sent" and "Drafts?"
How can I see a list of documents I've sent or saved?
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Written by
Mandy Cox
Updated over a week ago
I get an error when I try to send my document. What's wrong?
Learn how our system helps you catch errors before they happen
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Written by
Mandy Cox
Updated over a week ago
Can I take this document back after I sent it?
We understand that mistakes happen!
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Written by
Mandy Cox
Updated over a week ago