Frequently Asked Questions

Our most frequently-asked questions and their answers

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11 articles in this collection
Written by Zan Angoli and Mandy Cox

How do I get paid?

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Written by Zan Angoli
Updated over a week ago

How can I change my password or email login?

Making manual changes in your Commerce Platform login account
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Written by Mandy Cox
Updated over a week ago

What is the SCAC Code?

Using SCAC Codes with retailer Shipping documents.
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Written by Mandy Cox
Updated over a week ago

Why is this document on my workflow if I don't send it?

Sometimes you may see a document type on your workflow that you don't regularly send
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Written by Mandy Cox
Updated over a week ago

Why is my document still In Transit or Pending Partner Receipt?

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Written by Mandy Cox
Updated over a week ago

How do I know if my document sent correctly?

Working with document statuses in Transactions Tab
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Written by Mandy Cox
Updated over a week ago

Why is my document "Undefined?"

When I created my document is says it's "Undefined." What does this mean?
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Written by Mandy Cox
Updated over a week ago

I can't view my shipping labels because of an error message! What's wrong?

Getting a "System Problem" or error message when viewing documents
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Written by Mandy Cox
Updated over a week ago

I get an error when I try to send my document. What's wrong?

Learn how our system helps you catch errors before they happen
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Written by Mandy Cox
Updated over a week ago

Can I take this document back after I sent it?

We understand that mistakes happen!
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Written by Mandy Cox
Updated over a week ago

Where can I see documents like "Sent" and "Drafts?"

How can I see a list of documents I've sent or saved?
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Written by Mandy Cox
Updated over a week ago