This article is designed to help you resolve errors related to rejected items in Target Plus. All corrections should be made directly in your SPS Assortment Item Import template and then uploaded to Assortment. Once completed, your Assortment Consultant can submit the updated information to Target Plus.
Expand each section to review possible errors and how to resolve them in each of the five categories below.
ITEM LEVEL ERRORS
ITEM LEVEL ERRORS
ERROR MESSAGE | SITUATION | VENDOR ACTION IN ASSORTMENT |
This does not align with Target's inclusive merchandising strategy | The item, word, or phrase violates Target's inclusive strategy. |
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Rejected due to the Parent SKU being rejected. | There is no published version of a VAP, so children would show on target.com as standalone items until VAP issues are resolved. | Update VAP & VCs and resubmit them together. |
Target has removed this item from Target.com due to a guest reporting incorrect product information. | Target Guest has reported an issue with the data not being consistent between all data points. NOTE: Not all feedback is about incorrect/bad data. | Update data to be consistent and resubmit to Target. |
Item requires compliant work to be completed first. | Either: 1) The item may contain a set of words/phrases that are not allowed for marketing (selling) an item or 2) This is a WERCS issue. | Review the NOTE, update impacted fields and resubmit for review. |
PRODUCT TITLE ERRORS
PRODUCT TITLE ERRORS
All errors are associated with the attribute PRODUCT TITLE.
ERROR MESSAGE | SITUATION | VENDOR ACTION IN ASSORTMENT |
Product Title does not align with the image(s) provided. | Product description (Product Title) doesn’t align with the image(s) provided. |
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Update the misspelled word(s) in the product title. | Product description (Product Title) contains misspelled words. |
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Product Title does not align with the provided item data. | Product description (Product Title) doesn’t align with the provided item data. |
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Product Title contains inappropriate ordering of words. | Order of words appears to be offensive. Examples: Yellow Baby Doll, White Girl's Shirt, Black Men's Pants, etc. |
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Parent item must have a Product Title. | Partner submitted a parent item without a Product Title. NOTE: Parent Product Titles must not include child variation information. |
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The product title provided does not align with Target's Product Title strategy. | The Product Title has one of the following issues:
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Product title brand and brand attribute do not align. | Product Title Brand and Brand attribute do not match one another. |
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Refurbished products need to have Manufacturer Refurbished or Pre-Owned in the Product Title. | Partner has submitted a refurbished item but left Manufacturer Refurbished or Pre-Owned (video games only) out of the Product Title. |
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Product Title exceeds the 150-character limit. | Partner's Product Title looks extra-long, thus causing issues downstream. |
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LONG COPY AND FEATURED BULLETS ERRORS
LONG COPY AND FEATURED BULLETS ERRORS
ERROR MESSAGE | SITUATION | VENDOR ACTION IN ASSORTMENT | SPS ATTRIBUTE(S) |
Remove bullet points from long description. | Long description contains featured bullets.
NOTE: Exception is when it lists what's included) |
| Item Extended Description |
Long description does not align with the product title | Long description does not align with the product title. |
| Item Extended Description and Product Title |
Feature bullets does not align with the Product Title. | Feature bullet(s) does not align with the Product Title. |
| Features/ Benefits and Product Title |
Long description does not align with the image(s) submitted. | Long description does not align with the image submitted. |
| Item Extended Description |
Long description does not align with item data. | Long description does not align with attribution. |
| Item Extended Description |
Remove offensive words/ sayings from long description. | The partner has submitted a long description that has offensive words or phrases. |
| Item Extended Description |
Refrain from making claims in the long description. | The partner included claims in the long description that are missing supporting documents.
NOTE: Claims must have support from research or some type of documentation proving the claim to be real. |
| Item Extended Description |
Include the refurbishment process, product quality or manufacturer approval in the Long Description. | The partner has submitted a refurbished item but is missing additional information (i.e. Warranty) in the long description. |
| Item Extended Description |
Refrain from making claims in the feature bullet. | The partner included claims in the feature bullet(s) that is missing supporting documents.
NOTE: Claims must have support from research or some type of documentation proving the claim to be real. |
| Features/ Benefits |
Remove guidance to another company. | Partner has included a link, email, number, etc. in the long description or feature bullet that leads the guest to another company. |
| Features/ Benefits and/or Item Extended Description |
Update long description and feature bullets to align. | The partner-provided long description and feature bullet(s) do not align with one another. |
| Features/ Benefits and Item Extended Description |
Long description and feature bullets are the exact same. | The partner has provided a long description and feature bullets that are the exact same, taking each sentence from the long description and using it as an individual bullet.
NOTE: Feature Bullets should be 3 to 8 words and provide highlights of the item. |
| Features/ Benefits and Item Extended Description |
Remove duplicated bullet information. | Duplicated bullet information |
| Features/ Benefits |
Feature bullet should not allude to the next bullet. | Feature bullet alludes to the next featured bullet by using "and…" at the end the end of the bullet. |
| Features/ Benefits |
Remove all special characters/ HTML code from feature bullet. | Special characters/ HTML code populating. |
| Features/ Benefits |
Feature bullet does not align with the image submitted. | Feature bullet(s) does not align with the image submitted. |
| Features/ Benefits |
Feature bullet does not align with item data. | Feature bullet(s) does not align with attribution. |
| Features/ Benefits |
Remove offensive words/sayings from feature bullet. | The partner has submitted feature bullet(s) that has offensive words or phrases. |
| Features/ Benefits |
Item needs to have at least 2 feature bullets. | The partner submitted an item with zero or one feature bullet. |
| Features/ Benefits |
Long description notes, battery included - update all battery attribution. | The partners long description notes that the item includes batteries, but the battery attribute fields are blank. |
| Battery Material, Target Battery Information, and Battery Type |
Long description notes, battery included - update all battery attribution. | The partners feature bullet(s) notes that the item includes batteries but the battery attribute fields are blank. |
| Battery Material, Target Battery Information, and Battery Type |
ATTRIBUTION ERRORS
ATTRIBUTION ERRORS
ERROR MESSAGE | SITUATION | VENDOR ACTION IN ASSORTMENT | SPS ATTRIBUTE(S) |
Item type does not align with the item. | Partner submitted an item type that does not align with the images/ long description/ bullet/ attribution. |
| Target Plus Item Type |
Item subtype does not align with the item being submitted. | The partner submitted the correct item type but the incorrect item subtype. |
| Target Plus Item Type |
Item data does not align with the product title. | The item data does not align with the information provided in the product title |
| Product Title |
Item is Refurbished, update Product Condition to reflect Manufacturer Refurbished. | The partner has submitted a refurbished item, but Product Condition does not have a value provided. |
| Product Condition |
Remove variation size and variation color data, add data to color and size. | Variation color and size listed, but item is a stand alone.
NOTE: If stand alone, variation color and size should not have data mentioned. Only list color and size when varying by these themes. Add color and size information to the appropriate color and size attribution. |
| Primary Variant Name, Primary Variant Value, Secondary Variant Name, Secondary Variant Value |
Update variation theme to align with variation attribution. | Partner has submitted the variation incorrectly and needs to adjust. Examples:
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| Primary Variant Name, Primary Variant Value, Secondary Variant Name, Secondary Variant Value |
Update variation size to be guest friendly. | Variation size appears to be in coding. |
| Primary Variant Name, Primary Variant Value, Secondary Variant Name, Secondary Variant Value |
Data is duplicate of another child item in the relationship. | Partner submitted two or more child items with the same variation data, making the child item not unique. |
| Primary Variant Name, Primary Variant Value, Secondary Variant Name, Secondary Variant Value |
Item data does not align with the long description. | The partner submitted item data that does not align with what is mentioned in the long description. |
| Item Extended Description |
Item data does not align with the feature bullet(s). | The partner submitted item data that does not align with what is mentioned in the feature bullet(s). |
| Features/ Benefits |
Package dimensions provided do not align with the item. | The item received error: A potential anomaly was detected with the submitted dimensions of this item and needs to be validated before further action is taken. |
| Consumer Package Length, Consumer Package Width, Consumer Package Height, Consumer Package Weight |
The brand attribute does not align with product title brand. | Product Brand and Product Title Brand do not match |
| Brand, Product Title |
Proper brand name is needed. | Seller has submitted a brand that does not align with what's in the Target system. NOTE: Target+ team will share how brand was entered in Target's System. |
| Brand |
Item needs or includes a Battery - update all battery attribution. | Partner submitted an item that needs or contains a battery but did not fill in all the data to flag the item correctly. |
| Battery Material, Target Battery, Battery Type |
The attribute provided is an invalid value. | Partner has provided an attribute that does not align with the value list Target has in its system. |
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Item data does not align with the image. | The partner submitted item data that does not align with the image(s). |
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Item data does not align with other item data. | The partner has submitted item data that does not align with another item data attribute. Example: Product Size indicates Regular but Variation Size indicates 10 Long. |
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IMAGE ERRORS
IMAGE ERRORS
ERROR MESSAGE | SITUATION | VENDOR ACTION IN ASSORTMENT | SPS ATTRIBUTE(S) |
Submit a quality alternate image that accurately represents the item. | The primary image is good but the alternative image(s) are incorrect or do not meet quality standards.
OR
Partner submitted an image that is a drawing or illustration, not a true depiction of the product. |
OR
| Media URL, Media Name, Media Type |
Remove duplicate image. | The partner has submitted the same image more than once for the same item. |
| Media URL, Media Name, Media Type |
Resubmit a primary image that depicts the whole product. | The partner submitted an image that only shows part of the product being sold, as if part of it is cut off in the image.
(NOTE: Primary image (image 1) should always be of the whole product, alternative images can be of specific parts of the product). |
| Media URL, Media Name, Media Type |
Resubmit primary image on a white or gray background. | Primary image was submitted on a background color other than white or gray, or is a lifestyle image.
NOTE: Reference Job Journals for when Lifestyle images may be okay as the primary. |
| Media URL, Media Name, Media Type |
Primary image should only reflect the item being sold. | Primary image contains other items in the image vs the item that is actually being sold. |
| Media URL, Media Name, Media Type |
Primary image does not align with alternate image(s). | Primary image does not align with the additional images provided. |
| Media URL, Media Name, Media Type |
Resubmit a primary image that's good quality. | Primary image is distorted, pixelated, not properly cropped/squared or did not download correctly.
NOTE: Images cannot be distorted. Images must be clear and of high quality. Minimum pixilation should be 1200 x 1200 but no more than 5000 x 5000. |
| Media URL, Media Name, Media Type |
Image should not be zoomed in on packaging. | Image is zoomed in on a specific part of the packaging
NOTE: Full package shots are the exception. |
| Media URL, Media Name, Media Type |
Remove image link - images should not contain text, logos, charts, watermarks, etc. Full package images are acceptable. | The image has words or phrases on the image, that are not mentioned in the product title, long copy or feature bullets.
NOTE: Text on an image is an accessibility issue for Target and is not able to be read back to a visually impaired guest. |
* If unable to add text, remove image link. | Media URL, Media Name, Media Type |
Submit the Energy Efficient Guide as an alternate image. | Item submitted requires an Energy Efficient Guide but one wasn't provided.
NOTE: The following types of items will always need an Energy Efficient Guide; Target is not able to move forward with the item until it's been added: Boilers, Central Air Conditioners, Clothes Washers, Dishwashers, (all) Freezers, Furnaces, Heat Pumps, Pool Heaters, Refrigerators, Televisions, Water Heaters, and Window Air Conditioners. |
| Media URL, Media Name, Media Type |
This image doesn't align with Target's inclusive merchandising strategy. | The partner submitted a questionable image. |
| Media URL, Media Name, Media Type |
The alternate image does not align with the primary image. | The alternate image does not align with the primary image. |
| Media URL, Media Name, Media Type |
This image does not align with the product title. | The image does not align with the data in the product title. |
| Media URL, Media Name, Media Type |
This image does not align with the long description. | The image provided does not align with how the item is being described in the long copy. |
| Media URL, Media Name, Media Type |
This image does not align with the feature bullet. | The image provided does not align with how the item is being described in the feature bullet. |
| Product Title |
This image does not align with the attribution. | The partner submitted an image that does not align with the attribution. |
| Item Extended Description |
Size chart image can only be added after a size chart has been associated with the item. | The partner has submitted their size chart information as an image but the size chart information has not been associated to the item. |
| Features/ Benefits |
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