A status icon shows to the left of every document in your account. Below are the different statuses your document can be in.

Indicates a new document, usually an Order, that has not been viewed.

Indicates that a document has been ‘opened’, or printed, and is currently being worked on. An Order will remain in this status until all required return documents have been sent or the workflow is closed.

Indicates that a document has been saved, but not yet sent. Saved documents can be edited before sending.

Indicates that a document has been sent, and SPS Commerce is awaiting confirmation that your Trading Partner successfully received it. If you see a document that has been In Transit for more than 24 hours, we recommend reaching out to your Trading Partner to determine if they have successfully received it.

Indicates that a document was successfully sent and received by your Trading Partner. This icon can also indicate an accepted Order Change or completed Order.

Indicates that a document has been cancelled by your Trading Partner. Rejected Order Changes will also display this icon.

This icon indicates one of two things. Either a document erred within the SPS Commerce system or the document erred within your Trading Partner’s system. Reach out to SPS Commerce Support for documents in the status of Error or your Trading Partner for documents in the status of Not Accepted.

Indicates that a document was sent and erred, then edited and re-sent. When the new document is received by your trading partner the icon will turn green. Original Orders that have had an accepted Order Change will also display this icon.

Check out our Fulfillment Collection to see all Fulfillment articles.

Want to learn more? Try our Training Center!

Need to contact Customer Support? Try Messenger!