What is MAX Chat?
MAX Chat is SPS Commerce's AI Agent, built directly into the platform and built on the world's most powerful network. MAX Chat can spot dynamic patterns, guide you through each step of your workflows for each of your customers, and help you proactively solve errors before they become chargebacks.
With the introduction of MAX, the full power of the SPS Commerce Network of supply chain knowledge and expertise is available to you directly in the flow of your work in Fulfillment and Fulfillment Monitor.
How to get access to MAX
Want to get in on the MAX Chat Beta? Join our live webinar on March 26th, 2026 and reach out to Support to learn more about our agentic supply chain and joining our Beta group.
MAX Chat will be available to all SPS Customers to use in the coming months.
Where can you find MAX Chat
MAX Chat is available in the Fulfillment and Fulfillment Monitor tools.
How is my data being used with MAX Chat?
SPS Commerce is committed to the security of your data and the responsible use of AI. For more information, see our AI Principles and the SPS Trust Center.
What can MAX Chat do?
Curious about what kind of answers MAX can provide? Try these prompts to get started!
Compliance & Risk
Compliance & Risk
Which retailer is my highest compliance risk right now?
What are my top recurring ASN errors?
Am I trending toward chargebacks?
Daily Operations
Daily Operations
Which Orders need attention today?
What requires manual action?
What broke in the last 24 hours?
Cashflow
Cashflow
Show me anything that could delay payment this week.
Which invoices are at risk of rejection?
Why haven't I been paid on my 5 shipments?
Automation
Automation
What processes could SPS automate?
What workflows have the highest error rate?
Show me repeat errors that suggest mapping issues.
What can we add to auto sourcing to help automate each document?
When you're working with MAX Chat, it begins it's work with where you are. That means that if you're looking at an Order, MAX will start with examining that document first before moving on to your other documents.
What's Next for MAX?
There's a lot of exciting things coming from SPS Commerce and MAX. Our Beta program of MAX Chat that is starting soon, as well as two additional features of MAX; MAX Connect and MAX Monitor.
MAX Live Webinar and Beta
If you haven't already, make sure to sign up for our live webinar on March 26th, 2026! If you're interested in getting early access to MAX, reach out to your SPS Representative to learn more and how to join the Beta.
MAX Connect
With MAX Connect, SPS connects to other agents across the Network to MAXimize your work with your retail, supplier, and logistics partners. MAX Connect supports MCPs (Model Context Protocols) to collaborate with agents, ERPs, CRMs, and data platforms to bring network intelligence to your workflows.
MAX Monitor
MAX Monitor keeps an eye on your transactions, requirements, and any issues that come up to make sure you're aware of any risks, even when you're not online. With MAX Monitor, insights into your connections have never been easier or more accessible.
Need Help?
Contact our Customer Support Team if you need further assistance.
Email: support@spscommerce.com
In-Product Chat: Log into Fulfillment