A status icon shows to the left of every document in your account. Below are the different statuses your document can be in.

Please note that several icons have multiple meanings.  

New

Indicates a new document, usually a Purchase Order, that has not been viewed.

Open

Indicates that a document has been ‘opened’, or printed, and is currently being worked on. A Purchase Order will remain in this status until all required return documents have been sent, or the workflow is closed.

Saved

Indicates that a document has been saved, but not yet sent. Saved documents can be edited before sending.

In Transit

Indicates that a document has been sent, and SPS Commerce is awaiting confirmation that your Trading Partner successfully received it. If you see a document that has been In Transit for more than 24 hours, we recommend reaching out to your Trading Partner to determine if they have successfully received it.

Accepted

Indicates that a document was successfully sent and received by your Trading Partner. This icon can also indicate an accepted Purchase Order Change or completed Purchase Order.

Rejected/Cancelled

Indicates that a document has been cancelled by your Trading Partner. Rejected Purchase Orders Changes will also display this icon.

Error/Not Accepted

This icon indicates one of two things. Either a document erred within the SPS Commerce system or the document erred within your Trading Partner’s system. Reach out to SPS Commerce Customer Support for documents in the status of Error or your Trading Partner for documents in the status of Not Accepted.

Changed

Indicates that a document was sent and erred, then edited and re-sent. When the new document is received by your trading partner the icon will turn green. Original Purchase Orders that have had an accepted Purchase Order Change will also display this icon.

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