A status icon shows to the left of every document in your Fulfillment portal. Below are the different statuses your document can be in.

Icons

Several icons have multiple meanings

New

Indicates a new document, usually an Order, that has not been viewed.

Open

Indicates that a document has been ‘opened’, or printed, and is currently being worked on. As soon as an Order in New status is viewed it will change to Open status, and will remain in Open status until all required return documents have been sent or the workflow is closed.

Saved

Indicates that a document has been saved, but not yet sent. Saved documents can be edited before sending. Saved drafts can also be deleted. This is the only document status that allows deletion, and once a draft is deleted it cannot be recovered.

In Transit

The "In Transit" status indicates that the document has been sent to the trading partner but has not yet been confirmed as received. Specifically, the trading partner has not returned a 997 functional acknowledgment, which is an electronic confirmation of receipt. Until this acknowledgment is received, the document remains in the "In Transit" status. It is important to note that "In Transit" does not mean the document has been accepted by the trading partner. Acceptance is typically confirmed after the 997 acknowledgment or another form of confirmation is received.

Causes of the 'In Transit' Status

Several factors can lead to a document being marked as "In Transit":

Pending 997 Acknowledgment: The trading partner has not yet sent the 997 acknowledgment.
System Delays: There may be delays in the trading partner's system processing the document and sending the acknowledgment.
Transmission Issues: If a document is In Transit for more than 24 hours, there could be an issue with transmission that prevented the document from reaching the trading partner's system successfully.

Steps to Resolve the 'In Transit' Status

If your document remains in the "In Transit" status, follow these steps:

Wait for 24 Hours: Allow up to 24 hours for the trading partner to process the document and return the 997 acknowledgment.
Contact the Trading Partner: If the status does not update after 24 hours, reach out to the trading partner to confirm receipt of the document and request that they send the 997 acknowledgment.
Manually Close the Workflow: If the trading partner confirms receipt of the document, but has not sent a 997 acknowledgment and the document still shows In Transit, you could manually mark the document complete. Use the "Close Document" icon to complete the process.

Does 'In Transit' Mean the Document Was Accepted?

No, "In Transit" only indicates that the document was sent but not yet confirmed as received by the trading partner. Acceptance is confirmed after the 997 acknowledgment or another form of confirmation is received.

Accepted

Indicates that a document was successfully sent and received by your Trading Partner. This icon can also indicate an accepted Order Change or completed Order.

Rejected / Cancelled

Indicates that a document has been cancelled by your Trading Partner. Rejected Order Changes will also display this icon.

Error / Not Accepted

This icon indicates one of two things. Either a document erred within the SPS Commerce system or the document erred within your Trading Partner’s system. Reach out to SPS Commerce Support for documents in the status of Error or your Trading Partner for documents in the status of Not Accepted.

Changed

This icon indicates one of two things. Previous iterations of Orders that were later altered via a PO Change will display this icon. It can also reflect that a document was sent and erred, then edited and re-sent. When the new document is received by your trading partner the icon will turn green.