Once a document is sent from your Fulfillment account and successfully reaches your Trading Partner, it cannot be recalled or deleted. This applies to all document types, including invoices, ASNs (Advanced Shipping Notices), and order acknowledgements. If a document contains incorrect information, the standard practice is to reach out to your Trading Partner to discuss the document in question and ask how they'd prefer to handle the situation. Some may have systems that cannot accept a second copy, and some may want you to create another copy of the document to re-send.
Steps for Correcting and Resending Documents
Verify with Trading Partner: First contact your Trading Partner about the document sent in error and see if they'd like you to send a new document.
Create a New Document: Use the original purchase order or reference document to create a new one with the corrected details. Use a new or modified document number to avoid duplicate rejections, unless the Trading Partner specifies that your new document should use the exact same document number as the incorrect one.
Notify Your Trading Partner: Inform your trading partner about the corrected document and request that they disregard the previous version.
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