# Fulfillment Help Center > Help center for SPS Commerce ## Welcome to SPS Commerce - [Logging In to SPS Commerce](https://help.fulfillment.spscommerce.com/en/articles/8566593-logging-in-to-sps-commerce.md): Log into SPS Commerce and navigate support resources ## Fulfillment - [System Documents](https://help.fulfillment.spscommerce.com/en/articles/10860681-system-documents.md): View documents that went from your System of Record in your Fulfillment account - [Key Documents in Fulfillment](https://help.fulfillment.spscommerce.com/en/articles/11116692-key-documents-in-fulfillment.md): Below are the key EDI documents every business should understand and utilize in order to maintain smooth, automated transactions. - [Fulfillment Data Entry Enhancement](https://help.fulfillment.spscommerce.com/en/articles/10412609-fulfillment-data-entry-enhancement.md): Learn about new functionality in Fulfillment - [Introducing MAX](https://help.fulfillment.spscommerce.com/en/articles/13847318-introducing-max.md): An introduction to MAX, what it can do, and what is coming soon! - [Retailer Rejections](https://help.fulfillment.spscommerce.com/en/articles/14327902-retailer-rejections.md): Get better insight into your rejections with Fulfillment. - [The Dashboard Tab and Insight Tiles](https://help.fulfillment.spscommerce.com/en/articles/480132-the-dashboard-tab-and-insight-tiles.md): Dashboard Tab - [Searching for Documents in Fulfillment](https://help.fulfillment.spscommerce.com/en/articles/8002156-searching-for-documents-in-fulfillment.md): Learn how to perform custom searches in the Transactions tab. - [Viewing Search Results in Fulfillment](https://help.fulfillment.spscommerce.com/en/articles/8002165-viewing-search-results-in-fulfillment.md) - [Actioning on Documents in Fulfillment](https://help.fulfillment.spscommerce.com/en/articles/8002168-actioning-on-documents-in-fulfillment.md) - [Auto Sourcing Basics](https://help.fulfillment.spscommerce.com/en/articles/8456790-auto-sourcing-basics.md): Learn how to set default values that will be the same each time you create a new document. - [Email Notifications](https://help.fulfillment.spscommerce.com/en/articles/482608-email-notifications.md): Stay in the know about Fulfillment events that need your attention. - [How do I customize my Dashboard?](https://help.fulfillment.spscommerce.com/en/articles/492849-how-do-i-customize-my-dashboard.md): Personalize your Dashboard by customizing Insights - [What do the Status Icons mean?](https://help.fulfillment.spscommerce.com/en/articles/487695-what-do-the-status-icons-mean.md): Transactions Tab - [Where can I find my Templates?](https://help.fulfillment.spscommerce.com/en/articles/632636-where-can-i-find-my-templates.md): Transactions Tab - [Accessing Training Center](https://help.fulfillment.spscommerce.com/en/articles/4731167-accessing-training-center.md): Training Center is a free library of training content that is accessible 24/7 - [Shipment with Multiple Orders](https://help.fulfillment.spscommerce.com/en/articles/4580720-shipment-with-multiple-orders.md): Learn how to combine Orders by creating a Consolidated Advance Ship Notice - [Add an Order to Your Fulfillment Account](https://help.fulfillment.spscommerce.com/en/articles/6633368-add-an-order-to-your-fulfillment-account.md): Add and Organize Your Orders to Make the Most of Your Fulfillment Tools - [Create and Send](https://help.fulfillment.spscommerce.com/en/articles/8429638-create-and-send.md): Learn how to use the Create and Send feature of Fulfillment to instantly send documents. - [Fulfillment - Auto Send](https://help.fulfillment.spscommerce.com/en/articles/8461769-fulfillment-auto-send.md): Learn how to configure documents to automatically send on your behalf via Fulfillment - [Utilize the Document ID Generator](https://help.fulfillment.spscommerce.com/en/articles/5647833-utilize-the-document-id-generator.md): Learn how to automatically create ID numbers using Document ID Generator in Auto Sourcing. - [Quick Send Acknowledgement](https://help.fulfillment.spscommerce.com/en/articles/3930206-quick-send-acknowledgement.md): Quick Send the Purchase Order Acknowledgement \(855 or ORDRSP\) to save time within Fulfillment - [How to Create a Template](https://help.fulfillment.spscommerce.com/en/articles/4238382-how-to-create-a-template.md): Creating a template can speed up how you complete documents that do not begin with an Order. - [What is Document Tagging?](https://help.fulfillment.spscommerce.com/en/articles/2173567-what-is-document-tagging.md): How to utilize the document tagging feature! - [Using Carrier Service](https://help.fulfillment.spscommerce.com/en/articles/8694403-using-carrier-service.md): Learn how to complete your shipment workflow all within Fulfillment - [Inventory Advice](https://help.fulfillment.spscommerce.com/en/articles/1737046-inventory-advice.md): How to create an Inventory Advice in Fulfillment - [Inventory Service](https://help.fulfillment.spscommerce.com/en/articles/8797456-inventory-service.md): Create and send inventory files via spreadsheet upload - [Working with Change Documents in Fulfillment](https://help.fulfillment.spscommerce.com/en/articles/486809-working-with-change-documents-in-fulfillment.md): How to accept, reject, and work with changes from your customer using Fulfillment - [Using Your Own Label Numbers](https://help.fulfillment.spscommerce.com/en/articles/1736319-using-your-own-label-numbers.md): Learn how to use your own shipping labels on the ASN instead of Fulfillment-generated labels. - [How do I view Shipping Documents?](https://help.fulfillment.spscommerce.com/en/articles/587037-how-do-i-view-shipping-documents.md): View pick lists, shipping labels, and packing slips in Fulfillment. - [How To Create Documents](https://help.fulfillment.spscommerce.com/en/articles/586797-how-to-create-documents.md): Learn how to create documents using two different methods. - [Creating Multiple Documents at Once](https://help.fulfillment.spscommerce.com/en/articles/496104-creating-multiple-documents-at-once.md): How to create high volumes of documents at once using batch processing. - [Creating One Return Document with Multiple Purchase Orders](https://help.fulfillment.spscommerce.com/en/articles/496095-creating-one-return-document-with-multiple-purchase-orders.md): How to combine Purchase Orders on one return document - [How to perform a Mass Action](https://help.fulfillment.spscommerce.com/en/articles/493341-how-to-perform-a-mass-action.md): Performing actions on multiple documents at once using your Transactions Tab - [How do I change my name in Fulfillment?](https://help.fulfillment.spscommerce.com/en/articles/480335-how-do-i-change-my-name-in-fulfillment.md): Commerce Platform Management - [Delivery Details](https://help.fulfillment.spscommerce.com/en/articles/4430896-delivery-details.md): A one-click bridge from your document in Fulfillment to view its Delivery Details in Monitor - [Adding Auto Sourcing Rules](https://help.fulfillment.spscommerce.com/en/articles/486765-adding-auto-sourcing-rules.md): Learn how to use dynamic defaults to make your data entry more efficient in Auto Sourcing - [Create Custom Insight Tiles](https://help.fulfillment.spscommerce.com/en/articles/10697456-create-custom-insight-tiles.md): Create a custom Insight tile based on search criteria. - [Archived Documents](https://help.fulfillment.spscommerce.com/en/articles/10969541-archived-documents.md): Stay organized by Archiving documents - [Change Short View and Full View Default Preferences](https://help.fulfillment.spscommerce.com/en/articles/11498523-change-short-view-and-full-view-default-preferences.md): Steps to setting Full View as the default in Fulfillment data entry - [Merge: Combining Advance Ship Notices](https://help.fulfillment.spscommerce.com/en/articles/13702460-merge-combining-advance-ship-notices.md): Combine multiple shipments into a single ASN - [GS1 Prefix and Trading Partner Override](https://help.fulfillment.spscommerce.com/en/articles/8660411-gs1-prefix-and-trading-partner-override.md) - [Creating and Filling out a Shipment in Fulfillment](https://help.fulfillment.spscommerce.com/en/articles/15017081-creating-and-filling-out-a-shipment-in-fulfillment.md): Learn how to create and enter information into a Shipment using Fulfillment - [How can I export data from Fulfillment?](https://help.fulfillment.spscommerce.com/en/articles/14897301-how-can-i-export-data-from-fulfillment.md) - [Forward an Order from Fulfillment](https://help.fulfillment.spscommerce.com/en/articles/15234430-forward-an-order-from-fulfillment.md) - [Creating ASNs and Managing Tracking Numbers and BOL Information in Fulfillment](https://help.fulfillment.spscommerce.com/en/articles/16264131-creating-asns-and-managing-tracking-numbers-and-bol-information-in-fulfillment.md): Generate ASNs with tracking numbers and BOL information to ship orders to your trading partners. - [Managing Invoices in Fulfillment: Best Practices, Corrections, and Discounts](https://help.fulfillment.spscommerce.com/en/articles/16265868-managing-invoices-in-fulfillment-best-practices-corrections-and-discounts.md): Track invoice requirements, corrections, and discount rules to avoid rejections and delays. - [Managing ASN Item Quantities, Carton Counts, and Pallet Details](https://help.fulfillment.spscommerce.com/en/articles/16267381-managing-asn-item-quantities-carton-counts-and-pallet-details.md): Control item quantities, carton counts, and pallet configurations to generate accurate shipping labels. - [Creating ASNs and Managing Tracking Numbers and BOL Information](https://help.fulfillment.spscommerce.com/en/articles/16597130-creating-asns-and-managing-tracking-numbers-and-bol-information.md): Configure item quantities, tracking numbers, and packing structures to create compliant ASNs and shipping labels. - [Managing Orders, Cancellations, and Workflows in Fulfillment](https://help.fulfillment.spscommerce.com/en/articles/16602531-managing-orders-cancellations-and-workflows-in-fulfillment.md): Close workflows, handle purchase order cancellations, and manage order visibility in the Fulfillment dashboard. - [Fulfillment Item List: Getting Started](https://help.fulfillment.spscommerce.com/en/articles/947893-fulfillment-item-list-getting-started.md): Getting Started with our Item Sourcing tool in Fulfillment - [Fulfillment Item List: Importing Items](https://help.fulfillment.spscommerce.com/en/articles/948120-fulfillment-item-list-importing-items.md): Importing Items to your Fulfillment Item List - [Fulfillment Item List: Managing Your Items](https://help.fulfillment.spscommerce.com/en/articles/948212-fulfillment-item-list-managing-your-items.md): Add, Edit, or Remove items in your existing Item List - [Fulfillment Item List: Using Items with Auto Sourcing](https://help.fulfillment.spscommerce.com/en/articles/1252458-fulfillment-item-list-using-items-with-auto-sourcing.md): Learn how to add items to Auto Sourcing and then use those items when you create documents - [Single, Multiple, or Variety Item Per Pack](https://help.fulfillment.spscommerce.com/en/articles/5259716-single-multiple-or-variety-item-per-pack.md): How Single, Multiple, and Variety Packs Work in Fulfillment. - [My Document is Still Missing!](https://help.fulfillment.spscommerce.com/en/articles/2829450-my-document-is-still-missing.md): Are you missing a document after you've already searched for it in Fulfillment? - [First \(or only\) Container ID is mandatory error message](https://help.fulfillment.spscommerce.com/en/articles/1771947-first-or-only-container-id-is-mandatory-error-message.md): How to resolve the First Container ID error on the Advance Ship Notice. - [Unable To Determine Partnerships](https://help.fulfillment.spscommerce.com/en/articles/1737121-unable-to-determine-partnerships.md): What to do if you encounter the Unable To Determine Partnerships error message - [Missing Manufacturing ID/Vendor Number](https://help.fulfillment.spscommerce.com/en/articles/1736881-missing-manufacturing-id-vendor-number.md): What does the Missing Manufacturing ID/Vendor Number error within Fulfillment mean? - [Where is my document?](https://help.fulfillment.spscommerce.com/en/articles/496108-where-is-my-document.md): Learn ways to look for missing documents in your Fulfillment portal - [Why does my document have an Error?](https://help.fulfillment.spscommerce.com/en/articles/482613-why-does-my-document-have-an-error.md): Reading Error notifications from the SPS Commerce system and your Trading Partner - [Why didn't my document send?](https://help.fulfillment.spscommerce.com/en/articles/481971-why-didn-t-my-document-send.md): Why is my document still "In Transit?" - [Why Can't I Accept My Purchase Order Change?](https://help.fulfillment.spscommerce.com/en/articles/492871-why-can-t-i-accept-my-purchase-order-change.md): Steps to take to resolve PO Changes that can't be accepted - [Why Do Zero Quantities Appear in ASNs, and How Can They Be Managed?](https://help.fulfillment.spscommerce.com/en/articles/15036044-why-do-zero-quantities-appear-in-asns-and-how-can-they-be-managed.md): Why Do Zero Quantities Appear in ASNs, and How Can They Be Managed in Fulfillment? - [Understanding Trading Partner Identifiers: ISA Qualifiers, ISA IDs, and GS Identifiers](https://help.fulfillment.spscommerce.com/en/articles/16265282-understanding-trading-partner-identifiers-isa-qualifiers-isa-ids-and-gs-identifiers.md): Learn how to set up and manage the identifiers your trading partners need to receive EDI documents. - [Managing and Troubleshooting 855 Purchase Order Acknowledgements in SPS Commerce Fulfillment](https://help.fulfillment.spscommerce.com/en/articles/16266324-managing-and-troubleshooting-855-purchase-order-acknowledgements-in-sps-commerce-fulfillment.md): Confirm orders with 855 POAs: accept items, communicate changes, and resolve common submission errors. ## Fulfillment Monitor - [Why is the Source or Destination data not visible?](https://help.fulfillment.spscommerce.com/en/articles/5128066-why-is-the-source-or-destination-data-not-visible.md): Determine why you cannot see the Source and/or Destination data. - [What can I do with Fulfillment Monitor?](https://help.fulfillment.spscommerce.com/en/articles/5128065-what-can-i-do-with-fulfillment-monitor.md): Use cases for Fulfillment Monitor - more than just a basic reporting tool. ## Assortment - [Assortment User Guide](https://help.fulfillment.spscommerce.com/en/articles/4304854-assortment-user-guide.md): A complete guide to the Assortment application. - [Selection Codes and Product Codes](https://help.fulfillment.spscommerce.com/en/articles/4304837-selection-codes-and-product-codes.md): Help article describing the function and use of Selection Codes and Product Codes in Assortment. - [Item Identifiers](https://help.fulfillment.spscommerce.com/en/articles/11698213-item-identifiers.md): Help Article describing the different Item Identifiers that can be used to uniquely and globally identify an item. - [What is a Product Type?](https://help.fulfillment.spscommerce.com/en/articles/4304829-what-is-a-product-type.md): Explanation of Assortment Product Types - [Attribute Data Types and Lengths](https://help.fulfillment.spscommerce.com/en/articles/4304860-attribute-data-types-and-lengths.md): Lengths and data types for the Assortment spreadsheet template - [Pack Quantities \(Inner & Outer\)](https://help.fulfillment.spscommerce.com/en/articles/8602694-pack-quantities-inner-outer.md): Providing Inner and Outer Pack Quantities in Assortment. - [Item Packaging and Dimensions](https://help.fulfillment.spscommerce.com/en/articles/12038407-item-packaging-and-dimensions.md): Help article describing possible packaging configurations for your items and the dimensions and quantities you may be asked to provide. - [Providing Pricing in Assortment](https://help.fulfillment.spscommerce.com/en/articles/11164001-providing-pricing-in-assortment.md): Guidelines for adding pricing as a new item is created as well as updating pricing as changes are made. - [Providing Pricing in Assortment Walk-Through](https://help.fulfillment.spscommerce.com/en/articles/12398936-providing-pricing-in-assortment-walk-through.md): Link to an interactive walk-through of the process of providing prising for your items in Assortment. - [Providing Media \(Images\) in Assortment](https://help.fulfillment.spscommerce.com/en/articles/8525303-providing-media-images-in-assortment.md): Help article describing the two methods for adding images to your item records in Assortment. - [Adding Item Images via Upload Walk-Through](https://help.fulfillment.spscommerce.com/en/articles/11751286-adding-item-images-via-upload-walk-through.md): Link to an interactive walk-through of the process of uploading item images directly into Assortment. - [Adding Repeatable Fields to Assortment](https://help.fulfillment.spscommerce.com/en/articles/4304845-adding-repeatable-fields-to-assortment.md): How to add additional, repeatable attribute information to your item records. - [Inserting Repeatable Attributes Walk-Through](https://help.fulfillment.spscommerce.com/en/articles/12382878-inserting-repeatable-attributes-walk-through.md): Link to an interactive walk-through of the process of inserting repeatable attributes into the Item Import template. - [Creating Multi-Packs in Assortment](https://help.fulfillment.spscommerce.com/en/articles/12736272-creating-multi-packs-in-assortment.md): This article describes how to set up items that are configured in multiple packaging structures within the Item Import Template . - [Creating Component Sets in Assortment](https://help.fulfillment.spscommerce.com/en/articles/12733082-creating-component-sets-in-assortment.md): This article describes how to set up items in the Item Import Template that are made up of separate, individual components. - [Unit of Measures \(UOM\)](https://help.fulfillment.spscommerce.com/en/articles/4304846-unit-of-measures-uom.md): Unit of Measures for Assortment - [GS1 Color and Size Code](https://help.fulfillment.spscommerce.com/en/articles/11777917-gs1-color-and-size-code.md): How to access, use, and import templates on the GS1 Code Book application - [Order Lead Time](https://help.fulfillment.spscommerce.com/en/articles/12037738-order-lead-time.md): This article explains Order Lead Time, its valid codes, and its role in accurate shipping, delivery, and inventory management. - [Locale](https://help.fulfillment.spscommerce.com/en/articles/12038111-locale.md): Help article describing the attribute Locale in Assortment, learning how to set item language/region. - [Assortment General Data Flow](https://help.fulfillment.spscommerce.com/en/articles/11669222-assortment-general-data-flow.md): Describes the flow of item data from supplier to retail trading partner, using Assortment. - [Column Picker Feature](https://help.fulfillment.spscommerce.com/en/articles/11814160-column-picker-feature.md): Learn how to customize your Items view through the Column Picker feature. - [Item Details](https://help.fulfillment.spscommerce.com/en/articles/11842055-item-details.md): Learn more about how to view and customize your Item Details in your catalog. - [How do I download my complete catalog of items?](https://help.fulfillment.spscommerce.com/en/articles/4304861-how-do-i-download-my-complete-catalog-of-items.md): Use Export Catalog to receive your complete Assortment catalog via email. - [Assortment Import Process](https://help.fulfillment.spscommerce.com/en/articles/12098042-assortment-import-process.md) - [Importing Items into Assortment Walk-Through](https://help.fulfillment.spscommerce.com/en/articles/12382789-importing-items-into-assortment-walk-through.md): Link to an interactive walk-through of the process of importing items into Assortment. - [Trading Partner Settings](https://help.fulfillment.spscommerce.com/en/articles/11689497-trading-partner-settings.md): This article describes how to change the access settings of your items by Trading Partner. - [Assortment Error Troubleshooting](https://help.fulfillment.spscommerce.com/en/articles/11670048-assortment-error-troubleshooting.md): This article describes the two types of errors you could encounter when uploading item data into Assortment and how to correct these errors. - [Resolving Errors in Assortment Walk-Through](https://help.fulfillment.spscommerce.com/en/articles/12382837-resolving-errors-in-assortment-walk-through.md): Link to an interactive walk-through of the process of resolving item errors in Assortment. - [Assortment Troubleshooting Checklist](https://help.fulfillment.spscommerce.com/en/articles/11751566-assortment-troubleshooting-checklist.md): Help article describing possible steps to take when resolving upload issues in Assortment. - [Invalid Characters](https://help.fulfillment.spscommerce.com/en/articles/4304857-invalid-characters.md): Characters that are Invalid for EDI - [Trading Partner Errors](https://help.fulfillment.spscommerce.com/en/articles/11689220-trading-partner-errors.md): This article discusses how Item Errors are specific to Trading Partners and may or may not require correcting based on intended recipients. - [Target Plus Assortment Attribute Help](https://help.fulfillment.spscommerce.com/en/articles/10111484-target-plus-assortment-attribute-help.md) - [Target Plus Pricing Help](https://help.fulfillment.spscommerce.com/en/articles/10151868-target-plus-pricing-help.md) - [Target Plus Item Statuses](https://help.fulfillment.spscommerce.com/en/articles/12194116-target-plus-item-statuses.md): Help article describing the next steps to take after an item has been exported from Assortment to Target Plus. - [Troubleshooting Guide for Common Target Plus Errors](https://help.fulfillment.spscommerce.com/en/articles/11840777-troubleshooting-guide-for-common-target-plus-errors.md) ## Testing & Certification - [Administering Access To Your Testing Portal](https://help.fulfillment.spscommerce.com/en/articles/5025787-administering-access-to-your-testing-portal.md): Granting Access To Your Testing Portal - [Documents Not Posting To The Portal](https://help.fulfillment.spscommerce.com/en/articles/5025790-documents-not-posting-to-the-portal.md): Common reasons why documents do not post to the portal. - [997 Not Posting To The Portal](https://help.fulfillment.spscommerce.com/en/articles/5025788-997-not-posting-to-the-portal.md): Why are my 997 documents not posting to the portal - [Label Testing Requirements](https://help.fulfillment.spscommerce.com/en/articles/5025789-label-testing-requirements.md): Label Testing Requirements - [Packing Slip Testing Requirement](https://help.fulfillment.spscommerce.com/en/articles/5025781-packing-slip-testing-requirement.md): How To Certify Your Packing Slip ## Design Intelligence | Order Performance - [Order Performance Overview](https://help.fulfillment.spscommerce.com/en/articles/6255309-order-performance-overview.md): Key Reports and Common Use Cases of Order Performance - [Accessing Order Performance](https://help.fulfillment.spscommerce.com/en/articles/6255015-accessing-order-performance.md): Navigating to the Order Performance Dashboard in Order Performance Analytics - [Order Performance Report Metrics and Key Terms](https://help.fulfillment.spscommerce.com/en/articles/6255361-order-performance-report-metrics-and-key-terms.md): A quick glossary of Key Terms and Report Metrics in Order Performance Analytics - [Order Performance - Search Criteria](https://help.fulfillment.spscommerce.com/en/articles/6255059-order-performance-search-criteria.md): How to Leverage Search Criteria in Order Performance - [Order Visibility Search Criteria](https://help.fulfillment.spscommerce.com/en/articles/6255547-order-visibility-search-criteria.md) ## Frequently Asked Questions - [How do I get paid?](https://help.fulfillment.spscommerce.com/en/articles/1736427-how-do-i-get-paid.md): Who do I contact for payment and how can I get paid faster? - [How can I change my password or email login?](https://help.fulfillment.spscommerce.com/en/articles/632627-how-can-i-change-my-password-or-email-login.md): Making manual changes in your Commerce Platform login account - [Internet Explorer 11 Deprecation](https://help.fulfillment.spscommerce.com/en/articles/5886794-internet-explorer-11-deprecation.md): Downloading a new Browser to access Commerce Platform - [What is the SCAC Code?](https://help.fulfillment.spscommerce.com/en/articles/587137-what-is-the-scac-code.md): Using SCAC Codes with retailer Shipping documents. - [Why is this document on my workflow if I don't send it?](https://help.fulfillment.spscommerce.com/en/articles/493295-why-is-this-document-on-my-workflow-if-i-don-t-send-it.md): Sometimes you may see a document type on your workflow that you don't regularly send - [Why is my document still In Transit or Pending Partner Receipt?](https://help.fulfillment.spscommerce.com/en/articles/493164-why-is-my-document-still-in-transit-or-pending-partner-receipt.md) - [How do I know if my document sent correctly?](https://help.fulfillment.spscommerce.com/en/articles/493147-how-do-i-know-if-my-document-sent-correctly.md): Working with document statuses in Transactions Tab - [Why is my document "Undefined?"](https://help.fulfillment.spscommerce.com/en/articles/485302-why-is-my-document-undefined.md): When I created my document is says it's "Undefined." What does this mean? - [I can't view my shipping labels because of an error message! What's wrong?](https://help.fulfillment.spscommerce.com/en/articles/480601-i-can-t-view-my-shipping-labels-because-of-an-error-message-what-s-wrong.md): Getting a "System Problem" or error message when viewing documents - [Where can I see documents like "Sent" and "Drafts?"](https://help.fulfillment.spscommerce.com/en/articles/486478-where-can-i-see-documents-like-sent-and-drafts.md): How can I see a list of documents I've sent or saved? - [I get an error when I try to send my document. What's wrong?](https://help.fulfillment.spscommerce.com/en/articles/480585-i-get-an-error-when-i-try-to-send-my-document-what-s-wrong.md): Learn how our system helps you catch errors before they happen - [Can I take this document back after I sent it?](https://help.fulfillment.spscommerce.com/en/articles/480584-can-i-take-this-document-back-after-i-sent-it.md): We understand that mistakes happen! - [How do I Add Shipping Charges to an Invoice in Fulfillment?](https://help.fulfillment.spscommerce.com/en/articles/15031322-how-do-i-add-shipping-charges-to-an-invoice-in-fulfillment.md) - [Managing the Fulfillment Dashboard: Open Orders, Duplicate Documents, and Document Search](https://help.fulfillment.spscommerce.com/en/articles/16627826-managing-the-fulfillment-dashboard-open-orders-duplicate-documents-and-document-search.md): Learn why orders remain open on your dashboard, how to resolve duplicate documents, and how to search for documents efficiently in Fulfillment. - [Troubleshooting and Resolving Invoice Errors in Fulfillment](https://help.fulfillment.spscommerce.com/en/articles/16648198-troubleshooting-and-resolving-invoice-errors-in-fulfillment.md): Find the cause of an invoice error and the steps to fix it, whether the problem is in SPS Commerce or in your customer's system. - [Troubleshooting and Resolving Shipment Errors in Fulfillment](https://help.fulfillment.spscommerce.com/en/articles/16760957-troubleshooting-and-resolving-shipment-errors-in-fulfillment.md): Explore ways to find the cause of Shipment errors and the steps to fix them in Fulfillment. ## Troubleshooting - [Why won't my document print correctly?](https://help.fulfillment.spscommerce.com/en/articles/493340-why-won-t-my-document-print-correctly.md): How to resolve most printing issues in Fulfillment ## SPS Resources - [Fulfillment Product Training](https://help.fulfillment.spscommerce.com/en/articles/632619-fulfillment-product-training.md): Need help? Explore our full range of fulfillment training opportunities - [Contacting SPS Commerce](https://help.fulfillment.spscommerce.com/en/articles/632610-contacting-sps-commerce.md): We have a variety of ways for you to contact us. Reach out via whichever channel works best for you! - [Food Safety Modernization Act \(FSMA\) 204](https://help.fulfillment.spscommerce.com/en/articles/10982772-food-safety-modernization-act-fsma-204.md) - [SPS-Hosted SFTP/FTP Information](https://help.fulfillment.spscommerce.com/en/articles/12640807-sps-hosted-sftp-ftp-information.md): Learn how to manage SFTP and FTP files for SPS data exchange - [Storing Secure Credentials](https://help.fulfillment.spscommerce.com/en/articles/16925741-storing-secure-credentials.md): Grant Access, Add Credentials, and Share them Securely in Commerce Platform ## Product Update - [Fulfillment Workflow and Insight Enhancements](https://help.fulfillment.spscommerce.com/en/articles/13287353-fulfillment-workflow-and-insight-enhancements.md): There are now more ways that Fulfillment can help you stay on top of your Orders.