Cross references in NetSuite requires that you use both NetSuite and Fulfillment to setup and manage them.
To use in NetSuite, they must be enabled by an SPS employee first. When that is done, you can follow these steps to enable cross references in NetSuite. This feature uses both your NetSuite and Fulfillment setups to create, manage, and use cross references.
If you have already set up cross references and are adding another customer to your cross reference setup reach out to your SPS Commerce Implementation Consultant, Project Manager, or Support team to get the process of adding that customer to your cross references started.
Step 1: Confrim Web Services are Enabled
Web Services allow NetSuite and Fulfillment to share data. You need to turn two of them on.
In NetSuite, navigate to Setup > Company > Enable Features
Select the SuiteCloud tab.
Scroll until you locate the SuiteCloud section. Confirm that both SOAP and REST Web Services are enabled.
If either checkbox is empty, check them and then save before continuing.
Step 2: Confirm Role Permissions
The SPS Commerce Automation Role needs specific permissions to be enabled. Cross references will not function without them.
Next, navigate to Setup > Users/Roles > Manage Roles.
Confirm that the SPS Commerce Automation Role has the required permissions:
Reports > SuiteAnalytics Workbook (EDIT)
Setup > REST Web Services (FULL)
Lists > Locations (FULL)
Lists > Shipping Items (VIEW)
Setup > Custom Record Types (VIEW)
Setup > Custom Record Entries (VIEW)
After you've completed these steps, you can enable cross references and manage them using Commerce Platform and Fulfillment.
Next Steps:
Now that you've completed the initial setup steps, you can begin creating your cross references with NetSuite and Fulfillment.