Please note most of our screenshots are for PCs but many of the troubleshooting steps below can be done within Macs as well.  We will note anything that is PC or Mac specific troubleshooting.  

General Troubleshooting

Many printing issues can be resolved by ensuring you are printing to your default printer.  If you cannot complete the steps due to options being greyed out, reach out to your IT team, it's restricted by your Admin.

On a PC, you can set a default printer as follows:

  1. Choose Start→Devices and Printers. The Devices and Printers window appears.
  2. Right-click any printer that isn't set as the default and choose Set as Default Printer from the shortcut menu.
  3. Click the Close button in the Devices and Printers window.

On a Mac, you can set a default printer as follows:

  1. Choose System Preferences from the Apple menu, then Print & Fax.
  2. Click on the Printing tab to see all the printers installed on your computer.
  3. If you want to change the default printer, select a different printer from the Selected Printer in Print Dialog pull-down menu.

Shipping Label Troubleshooting

HTTP Status 501

HTTP Status 501 Error shows up if there is an issue with your packed Shipment, this is not a printing issue.  Please review your Shipment to ensure all quantities/pack repetitions are correct.

Shipping Labels Cutting Off

If your shipping labels are cutting off, first determine if your printer is set up for the correct label size.  You can do this by going to Properties next to your printer and viewing My Tab or Basic.  Labels are printed as Legal (8.5x14 in), A4 (210x297 mm), or 4x6 in.  Select the correct size in the Original Size and Paper Size.  If they are still cutting off after this, scroll down to the Margins section to adjust these.

Shipping Labels Grey/Has Vertical Lines

If your labels are printing an incorrect color or with lines in them, this is an issue with your printer and you should contact your printer company to resolve.

Stylesheet Troubleshooting

Printing to One Page

If you are printing smaller documents, you can often condense them to print to one page by adjusting the zoom in your Page Setup for your browser.

In Firefox, click the "Alt" key on your keyboard, and then select File→Page Setup.

Uncheck "Shrink to fit Page Width" and then change the Scale to somewhere between 75 to 85%.  You can adjust to find what best suits your vision and your page.  Please note that not all orders can be made to fit one page depending on the order size.

Adjusting Margins

Changing the margins on your browser can correct many issues, from part of a label not printing off to a line item not printing off on an order stylesheet.  

Adjusting Margins in Mozilla Firefox

  1. In Firefox, click the "Alt" key on your keyboard, and then select File→Page Setup
  2. Choose the Margins & Header/Footer tab
  3. Change the margins to zero, or if it will not let you save with zero as close to zero as possible
  4. Hit okay to save

Adjusting Margins in Google Chrome

  1. Hit the print button on your order
  2. Click the "+" for More Settings
  3. In Margins, adjust to Minimum.
  4. Click Print

Adjusting Margins in Microsoft Internet Explorer

  1. Select File→Page Setup
  2. Change the margins to zero, or if it will not let you save with zero as close to zero as possible
  3. Hit okay to save

Adjusting Margins in Microsoft Edge

  1. Hit the print button on your order
  2. In Margins, adjust to Minimum.
  3. Click Print

Adjusting Margins in a Mac

  1. Go to File→Page Setup (in Firefox) or File→Print (Safari, Chrome, and most others) to open the Page Setup settings. 

   2. In the drop down list next to 'Paper Size' choose 'Manage Custom Sizes'. 

   3. In this window, click the "+", rename by double clicking on Untitled to give    
       something more memorable like No Margins.  
   4. If adjusting Shipping Labels, be sure to change the Paper Size match

   5. Change the margins to zero, or if it will not let you save with zero as close to
       zero as possible

   6. Now when you print, switch Paper Size to your new custom one, this example
       used No Margins

Further Troubleshooting

Is everything appearing incorrect in the print preview window before you print?  Call SPS Commerce Support at 1-888-739-3232, Option 1, Option 1 to get help from one of our Fulfillment Support Analysts. It is best to use our phone support option for printing issues, as phone agents are able to perform desktop-sharing to see the issue on your screen with you.

Is everything appearing correct in the print preview window before you print?  This means the issue is not within SPS Commerce's system, but has something to do with your browser settings, computer settings, or printer settings.  If you have an internal IT team, start by working with them.  If you do not, call the company who manufactures your printer for further assistance.

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